The Road Ahead : October November 2008
features CHECK I mate RACQ members can access a special offer for discounted home computer support. n 1905, 12 motorists saw that the automobile was going to be the next big thing in Australia and formed the Automobile Club of Queensland. With the country’s wide open spaces, the automobile would become the preferred mode of transport for Australians. The group realised that, as with anything, servicing, support and shared interests would create the perfect opportunity for the foundation of a club to serve its members. Soon after, the Club started offering road service so that Queenslanders would never be left stranded. Like the automobile is for gravel and tar, the computer is the new king of the information superhighway. In 2006-07, 73 percent of Australians had a computer at home. As with the automobile, these powerful machines need servicing, professional care and someone to help out when things go wrong. The majority of people just don’t have the time to become qualifi ed technicians. RACQ’s executive manager, commercial business, John Devaney said the Club believed that home computer support partner gizmo would become the RACQ for computers into the 21st century. “As part of their range of computer support services, they’ve recently introduced a my gizmo subscription service which gives subscribers a full 365 days of computing peace of mind,” Mr Devaney said. “For 12 months, gizmo’s highly trained technical customer support experts (‘gizmotechs’) are available to them whenever they need help. “In the same way that roadside assistance for your car gives you peace of mind, my gizmo is designed to provide you with the reassurance that when things go wrong with your computer, there is someone to call for a jump-start.” My gizmo works by using your broadband connection to allow a ‘gizmotech’ to take remote control of your computer when you allow it. That way, when something goes wrong, or you just need a helping hand installing your new gadgets, you pick up the phone, quote your membership number and away you go. Your ‘gizmotech’ can see what’s going wrong and work to fi x the problem with you on the line. Gizmotechs are highly trained and do not speak in ‘techno-babble’. According to gizmo CEO, Brett Chenoweth, the introduction 32 OCT/NOV 08 Photo by vgstudio, Shutterstock.com. of the my gizmo subscription refl ects a growing preference by Australians to enjoy a work-life balance and have home services on call whenever they need them. “It’s now common for Australians to use low-cost services for roadside assistance, lawn mowing, pool cleaning, cooking advice and even ironing,” Mr Chenoweth said. “With technology becoming a cornerstone of many family lifestyles, gizmo believes it’s a natural progression that Australians will subscribe to cost-effective computer support, if it’s available freely over the phone and internet whenever they need it during the day, evening and weekends.” SPECIAL RACQ MEMBER OFFER RACQ members can now purchase a 12 month my gizmo subscription for an exclusive member price - check the website for details. To fi nd out more about my gizmo and special RACQ member offers, visit www.gizmo.com.au/racq. Terms and conditions apply. You should read the my gizmo subscription terms and conditions found at www.gizmo.com. au/services/mygizmo/full-details before you subscribe.
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