The Road Ahead : December January 2009
members’ corner ... CLUB NEWS, SERVICES, OFFERS Call RlCa l RACQ on 1 Visit us on the Web RACQ (Club, travel & insurance) free2go Email RACQ Help Line (24 hours) Medical, home, motor accident emergency advice. Legal advice on motoring matters Membership (24 hours) To join, pay by phone, enquiries, alterations, Plus Care, Ultra Care Alterations by fax Insurance (24 hours) Enquiries, sales, alterations & payments RACQ Insurance claims Other RACQ Services Child safety restraints (advice/sales) 3872 8926 Mail order Driver education (incl. RACQ recommended driving schools) RACQ Finance RACQ car & personal loans Technical advice Traffi c & Safety Advice and investigations Travel services Accommodation bookings in Australia (24 hours) Road conditions (24 hours, recorded, or see website) Road travel information (24 hours, or see website) Travel bookings (Australia & overseas: airline, cruises, car hire, tours etc) Vehicle storage Vehicle inspections OFFICES Head Office (P.O. Box 4, Springwood, Qld 4127) Branch/retail offices See ‘RACQ’ in your local phone directory For details of your nearest branch, see the ‘services locator’ under ‘membership’ at racq.com. RACQ Board Club Patron Penelope Wensley, AO, Governor of Queensland President & Chairman Richard Pietsch Vice Pres. & Deputy Chairman Geoff Leddy Directors Nigel Alexander, Fay Barker, Tony Gambling, Dennis Howe, Elizabeth Jameson, Peter Long, Stephen Maitland, Bronwyn Morris Chief Executive Offi cer Ian Gillespie 26 DEC 08/JAN 09 3361 2406 1300 888 449 3272 5982 13 1905 3361 2444 1800 629 501 1300 130 595 1800 816 523 3361 2382 1800 680 039 1300 361 316 3666 9148 3872 8925 13 1905 (fax) 3361 2140 13 1905 13 7202 CQ on 13 1905 free2go.com.au Roadside assistance (24 hours) 13 1111 TTY (members with impaired hearing) 905 racq.com email@example.com 3248 2074 13 1905 ACQ’s Driver Education team was invited to travel to the Bowen basin region in October to participate in the Youth DriveSafe program for Year 11 and 12 students. This was just one segment of a complete road safety program which included 32 presenters and eight road safety subjects of 70 mins each, coordinated by the Road Accident Awareness Group (RAAG) and sponsored by Xstrata Coal. Young drivers trained R Three cars and three driving coaches made the journey from Brisbane and taught 140 students across fi ve schools the basics of safe driving. They covered 2970 km each in the process. The four-hour sessions were a combination of theory and practice, with the learner and provisional drivers receiving expert instruction in the specially equipped RACQ Driver Education cars in the school grounds, or on closed roads thanks to the support of local police. The program was well received by students and the wider community, with RAAG hoping to organise a similar program in the future. ACQ Insurance (RACQI) was named Best Regional Insurer 2008 at the Australian Banking and Finance Insurance Awards in October. The awards are highly regarded in the industry and are judged by a panel of leading insurance industry experts. According to RACQI chief executive, Bradley Heath, the award is testament to the hard work and dedication of RACQI Insurance efforts yield award R staff and evidence of a continuous improvement culture. “These awards acknowledge the commitment of our staff in understanding our customers’ needs and providing friendly, reliable service,” Mr Heath said. “While we don’t actively seek out awards, we’re very pleased to be recognised by our peers in these highly regarded industry awards.” Members’ annual report options F rom April 2009, the RACQ’s full annual report will be made available to members via the Club’s website, racq.com. This method of annual report delivery will become the default option, to help the RACQ to reduce both the impact on the environment and printing costs. Each year, the April/May edition of The Road Ahead will continue to carry annual report highlights for the benefi t of members. If you would still like a full printed copy of the annual report (usually 48 pages), you can indicate this preference on the form provided on the address sheet of this edition (December 2008/January 2009) of The Road Ahead and return it in an envelope to the reply paid address supplied. Alternatively, if you want to access the copy electronically, and would like the RACQ to send you an email link to the annual report when it is available, you can indicate this preference also on the same form and return it to us. Members will be able to access the full report at any time following its release, simply by visiting racq.com.
October November 2008
February March 2009