The Road Ahead : February 2011
FLOOD SPECIAL RACQ ASSISTANCE PACKAGE We'll be aiming this support at those organisations and groups that make a real difference in their local communities PHOTO: CLEAN UP AT GRACEVILLE. THE ROAD AHEAD FLOOD SPECIAL 2011 4 "RACQ Insurance is a wholly owned subsidiary of the Club and what we have done, through this financial package, is to enable RACQ Insurance to be in a position to make some compassionate payments outside the normal policy coverage where policy holders have been severely affected by the floods." "As some 85 percent of our two million insurance policy holders are Club members we believe it is both appropriate and in line with our role as a members' mutual organisation that our assistance package includes some compassionate help for those policy holders who have been severely affected by the floods. This is as well as the assistance we are providing to the state and to flood-affected communities through our donations to the Premier's Disaster Relief Appeal and to the RACQ Foundation." RACQ Insurance advises customers they need not make any additional claim for the compassionate support component of the relief package as it would be automatically considered as part of the normal claims process. The insurance company is working through the details on how best to apply this special assistance to ensure a simple, equitable and quick process. The $8 million initial contribution to establish the RACQ Foundation will support the recovery of community facilities across the state and other charitable purposes. It will be available for the things that go to the heart and fabric of our communities. "We'll be aiming this support at those organisations and groups that make a real difference in their local communities and which need help to get back on their feet," Mr Gillespie said. "It might be providing a new car for a home nursing service, getting the local hall fit for use, or ensuring the local sports club has the equipment so kids can play footy again." "The RACQ Foundation will be structured to provide an enduring legacy to communities across Queensland," he said. "We see this as an ongoing charitable foundation to which the Club, its members, and other organisations can donate funds now or in the future to support the objective of providing help to local communities." Mr Gillespie said the RACQ and its 2300 staff and contractors had already made a tremendous contribution to the flood response "on the ground". "RACQ has been working at an elevated level around the clock since December across the entire state to manage the impact of the flood on its members and the broader Queensland community," Mr Gillespie said. "Since Christmas we have responded to more than 115,000 roadside assistance calls, an average of 630,000 hits a day on our road conditions website and an average 10,000 calls per day to our hotline. "More importantly, our 250 roadside assistance vehicles, 120 tow trucks and highway clearance vehicles have been working non-stop to assist flood victims across the state since these devastating floods started," Mr Gillespie said. RACQ has also provided direct relief for flood victims through: • Free vehicle inspections for damaged or potentially damaged cars until February 28. • Waiving of excess towing fees for flood impacted vehicles. • Waiving of standard waiting times for new members for recovery of flood-affected vehicles.