The Road Ahead : June July 2012
WWW.ROADAHEAD.COM.AU 72 THE ROAD AHEAD JUN/JUL 2012 MEMBER ESSENTIALS ANNUAL REPORT WITH MEMBERSHIP TOPPING 1.2 million, the Royal Automobile Club of Queensland is going from strength to strength. RACQ road assistance patrols attended more than one million jobs during 2011 and achieved a world-leading mobilisation rate of 93 percent -- which translates into nine out of 10 members getting back on the road, rather than having to be towed. To help achieve this outcome, RACQ continued to invest heavily in ongoing training for more than 800 staff and contractor patrols, and increased the total fleet of RACQ and contractor-operated vehicles across Queensland to more than 700. The expansion of both RACQ Auto Glass and RACQ Car Electrics mobile services provided additional value and convenience for members. RACQ's technical services team carried out 26,340 vehicle inspections -- up 800 from the previous year. This increase can be attributed to the introduction of technology enhancements that permitted the expansion of the service to more regional centres. RACQ's technological enhancements weren't restricted to the roadside. In 2011, the Club launched two iPhone applications (RACQ Trip Planner and Roadside Assistance) which received almost 30,000 downloads. Plans are being made for the development of similar applications for Android-based devices. January 2011 will forever be known to Queenslanders as the summer of natural disasters. During this time, RACQ Insurance handled more than 16,000 claims arising from storms, floods and Cyclone Yasi, subsequently paying 94 percent of all claims. STORY DEB ECCLESTON 2011 -- a year of challenges 2011 was a year of highs and lows for RACQ but, as the Club's 2011 Annual Report shows, commitment to members never wavered.
April May 2012
August 1st 2012