The Road Ahead : August 2013
* Offer available 1 August to 30 September 2013 When you choose RACQ's Auto Glass service you also benefit from: - 20% discount for members off the retail price on windscreen replacements and window tinting - Lifetime warranty on workmanship - Open 24/7 to take your call For a limited time windscreen chip repairs are only $60 for members when completed in-store. Take action today before the damage spreads! Call 13 1905 or visit racq.com/autoglass $60 in-store windscreen chip repairs!* IT'S FAIR TO say that the Volkswagen brand has received plenty of exposure in the national media recently, for all the wrong reasons. The flurry of media reports was sparked by a Coronial Inquest into the death of a woman in Victoria and a suggestion the crash resulted from her VW Golf suddenly losing power. The case prompted a strong response from VW owners who had been suffering in isolation in their attempts to have a range of problems rectified with their vehicles, including dual clutch (DSG) gearboxes that neutralised or lost power. There were reports too of recalls in overseas markets of VWs equipped with DSG boxes for similar issues. The Coroner's findings haven't yet been released, but VW has stated the vehicle concerned was fitted with a manual gearbox, not a DSG. Arguably though, VW were slow to respond to customer complaints of reliability problems and coverage in the VW RECALL EXPLAINED media, and drew criticism from many sources, including the Australian Automobile Association's Andrew McKellar. Federal transport safety authorities were investigating the matter also. Eventually, Volkswagen Australia announced a voluntary safety recall of nearly 26,000 Polo, Golf variants, Jetta, Passat and Caddy models equipped with seven-speed DSG gearboxes, built between 2008 and 2011. The recall addresses problems with gearbox control units that result in sudden loss of power at the wheels. A number of Audi and Skoda models are also subject to this recall. Current model Volkswagens aren't subject to the recall. A range of models with six-speed DSGs were also recalled in November 2009 for 'neutralising' problems, though the cause was different. For details on both recalls visit recalls.gov.au. Owners of recalled vehicles should contact their VW dealer to make arrangements for necessary rectification work. Owners of vehicles with any other concerns not covered by the recall should continue to work with their dealer or through VW Australia to ensure that a proper diagnosis and repairs are performed. VW Australia is offering owners with any concerns about their vehicle a free 'peace of mind' inspection at any dealer, nationally. A dedicated customer care hotline at VW Australia has been set up on 1800 504 076, or email vgasupport@ volkswagen.com.au. Owners of any brand of vehicle who are concerned about a safety issue can advise the responsible federal authorities at infrastructure.gov.au/vehicles.