The Road Ahead : December 2013
THE ROAD AHEAD DEC 2013/JAN 2014 ROADAHEAD.COM.AU 66 MEMBER ESSENTIALS | NEWS RACQ has won the Customer Service Institute of Australia (CSIA) ESi Award in recognition of its roadside assistance service. This ESi (Easy Service index) Award category is based solely on consumer experience, with recipients determined through an online survey undertaken by the CSIA and Antenna Strategic Insights. The survey sought feedback from thousands of Australian consumers on their experiences with more than 300 businesses across 22 product and service categories. RACQ Group CEO Ian Gillespie said the award was national recognition for the dedication and hard work of RACQ's frontline service team. "Our patrols respond to a request for roadside assistance every 30 seconds, reaching our members and their vehicles within 40 minutes, 85 percent of the time," he said. "This recognition by Australia's consumers is a great boost for our staff and service providers as they continue to work hard to meet the needs of our members every day of the year." RACQ also reached the finalist round in the motor insurance category. BLUE CARE CELEBRATES 60 YEARS Blue Care has celebrated its 60th anniversary with a series of events across Queensland and northern New South Wales. The iconic organisation began in 1953 with just one nurse, and has grown into one of Australia's leading not-for- profit service providers with more than 10,000 staff and volunteers. Every year, Blue Care provides direct assistance to 60,000 people and plays an integral role in keeping families and communities together. RACQ has helped keep the 'Blue' nurses on the road from the start, teaching the first nurses how to drive to now providing the fleet of Blue Care vehicles with roadside assistance. "RACQ has been working with us throughout our 60 years of operation," Blue Care executive director Robyn Batten said. "Today, RACQ continues to provide roadside assistance and has partnered with us to deliver driver training, as well as sustainability and other road safety initiatives." bluecare.org.au WHAT TO DO IN A CAR ACCIDENT RACQ LEGAL UPDATE Being involved in a motor vehicle accident can be stressful. Beware, there are details you must exchange with the other driver(s) and vehicle owners involved in an accident in Queensland. Each driver must provide their name and address, the name and address of the owner of the vehicle -- if they are not the owner -- as well as details of the vehicle they are driving, including its make, model and registration number. Obtaining driver licence and insurance details is recommended but not essential. However, your insurer will need the other driver's name, address and vehicle identification make, model and registration number details so that they can pursue them if they are the driver at fault. If they don't get those details, you may need to pay an excess fee if you claim through your insurer. If you are not insured, you will need to identify the other driver to claim against them in the appropriate court or tribunal. If you have the other vehicle's registration details but the other driver fails to provide their driver particulars, you should report the matter to the police within 24 hours of the accident. Failure to provide driver particulars after an accident is an offence which can result in a fine and having to attend court. This column provides general information only on legal topics of a motoring nature. Members can contact the RACQ Motoring Advice Service via 1800 623 456. AWARD-WINNING SERVICE IMAGE: FROM LEFT, SOUTH QUEENSLAND CONTRACTOR SERVICES (ROADSIDE ASSISTANCE) MANAGER CRAIG ENGLISH, RACQ GROUP CEO IAN GILLESPIE AND RACQ CHIEF OPERATIONS OFFICER GLENN TOMS.
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